Returns Policy

Returns:
We hope you are delighted with your purchases and that the goods meet with your requirements. If for any reason you are unhappy you may return the goods to us in accordance with our return policy.

If after receiving the goods you decide you do not want them you have 14 days from delivery date to return them to us for a refund. All goods returned must be unworn and repacked in the original box with labels attached. Shoes must not be damaged or worn outside and no scuffing should appear on the sole. (It is advisable to try on shoes on carpeted area to avoid any damage to the sole) A copy of the receipt of purchase must also be included for a refund to be processed.

Return the goods to us by post . The return postage charge must be paid by the customer and this will not be refunded by the company unless the item is faulty. It is advisable that you insure the return parcel so it will be traceable as we will not be responsible for goods lost in the post.

The goods may also be returned to any of our Shoe Rack Branches (click here for store locations) throughout Ireland.  A refund can be made if returned to a store within 10 days of delivery, and only to the original credit/bank card used for the online item purchase, excluding any postage charges incurred by us. It will be necessary to have the invoice/sales order issued with the goods to process a refund which we will complete after we inspect the returned item in the store. If you like we can offer you a gift voucher for the amount that can be used in any of our stand alone stores.

If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product and original delivery cost. Any breakages or damages must be reported to us within 24 hours of delivery.

You can post your goods to:
Shoe Rack,
Online Store,
Unit 13B, Charlestown Shopping Center, 
St.Margaret's Road,
Dublin 11.

Cancellations:
We can cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost). To cancel an order you must contact our helpdesk on  +353 1 8081719 or email [email protected] and quote your order reference number which you will find on your confirmation email.